支持与常见问题Support & FAQ

能。轻轻从不永久删除照片，只是把它们移入系统的「最近删除」相册。Yes. Feather never permanently deletes anything — it only moves photos into the system’s Recently Deleted album.

恢复方法：打开系统「照片」App → 底部「相簿」→ 拉到最下方「最近删除」→ 选中照片 →「恢复」。To restore: open Apple’s Photos app → Albums → scroll to the bottom → Recently Deleted → select the photos → Recover.

照片在「最近删除」中保留 30 天，超过 30 天由 iOS 自动清除，届时无法再恢复。Photos stay there for 30 days. After that iOS purges them automatically and they can no longer be recovered.

这是 iOS 的正常行为，不是 App 出了问题。被删除的照片会在「最近删除」中保留 30 天以便你反悔，在系统真正清除之前，它们仍然占用空间。This is normal iOS behaviour, not a bug in the app. Deleted photos stay in Recently Deleted for 30 days so you can change your mind, and until the system actually purges them they still occupy space.

想立刻释放：打开「照片 → 相簿 → 最近删除」→ 右上角「选择」→「全部删除」。这一步是不可逆的，请先确认里面没有你还想要的照片。To free it immediately: Photos → Albums → Recently Deleted → Select → Delete All. That step is irreversible, so check first that nothing in there is still wanted.

另外，App 里显示的「已释放 XX MB」是估算值，用于给你即时反馈，可能与系统统计略有出入。Also note that the "XX MB freed" figure in the app is an estimate meant as immediate feedback, and may differ slightly from the system’s own accounting.

先在「相似」页左上角切换灵敏度后重新扫描：First change the sensitivity from the control at the top left of the Similar tab, then rescan:

• 严格——只找几乎完全一样的照片Strict — only near-identical photos
• 标准——连拍与同场景多拍（默认）Standard — bursts and repeats of the same scene (default)
• 宽松——同场景不同角度也算一组Relaxed — the same scene from different angles counts too

另外请注意，轻轻只在同一天内做分组（连拍必然发生在同一天），跨日期的重复照片不会被聚到一起。Also note that Feather groups only within a single day — a burst is always taken on one day — so duplicates spread across different dates are not clustered.

能参与，而且不会上传。如果你开启了 iCloud「优化 iPhone 储存空间」，部分照片在本机只有低清占位图。轻轻会通过 Apple 的系统框架，把这些照片的缩略图从你自己的 iCloud 下载回本机再做分析。Yes they can, and no they are not. If you use iCloud "Optimize iPhone Storage", some photos exist locally only as low-resolution placeholders. Feather asks Apple’s frameworks to fetch thumbnails of those photos back from your own iCloud before analysing them.

方向是「你的 iCloud → 你的 iPhone」。我们没有服务器，照片不会、也无法流向我们或任何第三方。分析只需要 256×256 的缩略图，不下载原图，流量开销很小。扫描时界面会实时显示「其中 N 张从 iCloud 下载 · 只下载，不上传」，你随时能看到流量花在哪里。The direction is your iCloud → your iPhone. We have no server, so photos cannot reach us or any third party. Analysis needs only a 256×256 thumbnail, never the original, so the data cost is small. While scanning, the screen shows a live count labelled "download only, never upload", so you can always see where the traffic went.

若扫描提示「没有可分析的照片」，通常是网络不通导致缩略图取不回来——检查网络后重试即可。也可以在「设置 → 照片」中改选「下载并保留原始照片」，让照片常驻本机。If a scan reports that there is nothing to analyse, the usual cause is that thumbnails could not be fetched over the network — check your connection and retry. You can also switch to "Download and Keep Originals" in Settings → Photos to keep photos on device.

在整理会话里向下轻滑当前这张照片，底部的归档坞会升起；不松手横向移动就能换一个目标相簿，松手即落地。不横移就落在粘性默认相簿上，零点击零瞄准。In a cleanup session, swipe the current photo downwards and the archive dock rises from the bottom. Slide sideways without lifting your finger to aim at a different album, then release to file it. If you do not slide, it lands in the sticky default album — no taps, no aiming.

也可以直接轻点坞里的相簿格子，或用底部工具岛的归档键。一个相簿都没有时，会先请你新建一个。You can also tap an album tile in the dock directly, or use the archive key on the bottom toolbar. If you have no albums yet, it will offer to create one first.

归档是非破坏性的：照片仍然留在「最近项目」里，只是额外加入了一个相簿。Filing is non-destructive: the photo stays in Recents and is simply added to an album as well.

如果你在授权时选择了「选中的照片」，轻轻只能看到你勾选的那部分。前往「设置 → 隐私与安全性 → 照片 → 轻轻」，改为「完全访问」即可看到全部照片。If you granted access to "Selected Photos" only, Feather can see just the ones you ticked. Go to Settings → Privacy & Security → Photos → Feather and switch to "Full Access" to see the whole library.

暂时不能，轻轻目前只处理照片。「历史」页的整理进度里仍会显示视频的张数，方便你了解相册构成，但它不参与整理。Not yet — Feather handles photos only. The progress view in the History tab still shows how many videos you have, so you can see the shape of your library, but they are not part of a cleanup session.

这是一个刻意的取舍，不是遗漏：判断一段视频要不要删，靠的是时长、码率和内容，与判断照片完全是两套标准；而「相似」「更清晰」这类比较方式对视频也不适用。与其做一个半吊子的视频清理，不如先把照片这件事做好。That is a deliberate trade-off rather than an oversight. Deciding whether to delete a video depends on its length, bitrate, and content — a completely different standard from photos — and comparisons like "more similar" or "sharper" do not transfer. We would rather do photos properly than ship half a video cleaner.

截屏就在「整理」页里：点左上角的来源胶囊 →「按媒体类型」→「截屏」，之后还是同一套滑动去留，不用另外学一套界面。Screenshots live inside the Organize tab: tap the source chip at the top left → By media type → Screenshots. From there it is the same swipe-to-decide flow — there is no second interface to learn.

早期版本曾把截屏单独做成一个标签页，后来去掉了——它本来就是整理的一个来源，单开一个入口只是把同一件事在底栏里说了两遍。清理能力一点没少。An early version gave screenshots their own tab, and we removed it: screenshots were already one of the cleanup sources, so a separate tab just said the same thing twice in the tab bar. No capability was lost.

不是订阅，一次买断，永不自动续费。购买一次即永久解锁，这是我们和同类产品最明确的区别。It is not a subscription. It is a one-time purchase that never auto-renews. Buy once, unlocked forever — the clearest difference between this app and most others in the category.

打开 App →「历史」页右上角「解锁 Pro」→ 点击底部的「恢复购买」。只要用的是当初购买时的同一个 Apple ID，就会立即恢复，不会重复扣费。Open the app → History tab → "Unlock Pro" at the top right → tap Restore Purchases at the bottom. As long as you are signed in with the Apple ID you originally bought it with, it restores immediately and you are not charged again.

如果恢复失败，请确认「设置 → 你的名字 → 媒体与购买项目」中登录的是购买时使用的 Apple ID。If restoring fails, check Settings → your name → Media & Purchases to confirm which Apple ID is signed in.

滑动整理完全免费、不限次数、没有广告（截屏、按月、按相簿等全部来源都包含在内）。相似照片分组与整理即归档每天都可免费体验 5 组；当天用完后会提示解锁 Pro，第二天按本地自然日重置。Swipe-based cleanup is completely free, unlimited, and ad-free, across every source — screenshots, by month, by album, and the rest. Similar-photo grouping and filing-while-you-review give you 5 free groups a day; once those are used up the app offers Pro, and the allowance resets on the next local calendar day.

购买由 Apple 处理，退款也需要向 Apple 申请：访问 reportaproblem.apple.com，登录后找到对应订单并提交退款请求。Purchases are handled by Apple, so refunds go through Apple too: visit reportaproblem.apple.com, sign in, find the order, and submit a refund request.

不会。轻轻没有服务器，也不包含任何分析或广告 SDK，照片没有任何可以流向我们的通道。相似照片的分析使用 iOS 系统的 Vision 框架在你的设备上完成。No. Feather has no server and contains no analytics or advertising SDKs, so there is no channel through which a photo could reach us. Similarity analysis runs on your device through Apple’s Vision framework.

App 确实会产生一点网络流量，但那是下载——把你自己存在 iCloud 里的照片取回本机以便分析（开启「优化 iPhone 储存空间」时必需）。数据方向是「你的 iCloud → 你的设备」，扫描时界面会实时显示下载了多少张并注明「只下载，不上传」。详见隐私政策。The app does generate some network traffic, but it is a download: fetching your own iCloud photos back to your device so they can be analysed, which is necessary when "Optimize iPhone Storage" is on. The direction is your iCloud → your device, and the scan screen shows the live count labelled "download only, never upload". Full detail is in the Privacy Policy.

删除照片和「整理即归档」（把照片加入相册）都需要写入权限。所有写操作都只发生在你的设备本地相册内。Deleting photos and filing them into an album both require write access. Every write happens inside your own photo library on your own device.